Privacy Policy

When a user submits a mortgage application to Homewise, the user will be required to provide us with personal information. When this information is submitted, it is the user's responsibility to provide information that is fully accurate. If the information provided is not accurate, the user risks that the mortgage will not be approved or submitted, as well as the user's credit history.

When we refer to personal information, that means "any information about an identifiable individual." This includes your contact information, name, identity, credit, banking information, billing records, as well as other key information and documents associated with a mortgage file. This may also include more technical data pulled through your interaction with our website.

Most of the information that we collect will come directly from you and with your consent. When collecting this information, we usually collect your name, address, phone number, email address, employment information, date of birth, annual income, personal net worth, liabilities, assets, credit history, banking information, co-signer or co-applicant information, as well as any account and payment information.

We will also collect other information such as your Social Insurance Number, identification (driver's license or passport number), when it is required and/or authorized by law. An example of this would be to fulfill regulatory and other governmental obligations.

Information about you may also be obtained from third parties, but this will only come with your consent. An example of this would be pulling your credit history to ensure your creditworthiness through an independent credit reporting agency or another source.

Homewise collects personal information about our users and other individuals for the following purposes:

• Quality assurance, internal training, and meeting legal requirements for the services Homewise provides.
• Authenticating or confirming a user's identity and credit to determine eligibility for products and services.
• Processing applications or requests for Homewise's products, services, and offerings.
• Managing business relationships and monitoring all business interactions with our users.
• Generating, developing, and administrating all customer mortgage financing, profiles, or accounts.
• Improving the products and services provided by Homewise by assessing the wants and interests of our users.

Homewise will not collect or use personal information for any other purpose, unless required or authorized by law, without obtaining further consent.

Homewise collects consent from users through the online application as well as consent forms, where applicable. Consent may also be obtained through written documentation or electronic communication (such as email, messenger, or text).

When a user requests Homewise products and services or submits their information, they are providing consent to the use, collection, and disclosure of their personal information as laid out in all contractual documents and this privacy policy.

There are exceptional circumstances where personal information might be collected, disclosed, or used without consent, including:

• Detection and prevention of fraud, illegal activities, or breach of an agreement.
• Collection of debts.
• Compliance with a warrant, subpoena, court order, or as required by any regulatory bodies or applicable laws.

The information that you provide may be made available by Homewise to authorized agents, partners, or service providers to fulfill the purposes for which it is collected. We may share your personal information when:

• Financial Institutions & Credit: Information shared with banks, lenders, and credit unions in connection with the management and administration of products and services you requested.
• Service Providers & Authorized Agents: We work with real estate appraisers, insurance agents, and other affiliated companies. These parties are prohibited from using your information for purposes other than providing the services they have been engaged to provide.
• Business Transactions: Disclosure in connection with a sale or transfer of business assets. Your personal information will remain protected under applicable privacy laws.
• Analytics & Marketing: We may share data with third parties for analytics, research, and marketing purposes, including creating custom audiences for personalized advertising on social media platforms.

Personal information collected will be retained only as long as necessary for the purposes for which it was collected, for which consent was received, or to satisfy legal requirements.

At any time, you can request that we remove all of your personal information that you have submitted to Homewise. Please contact us using the information below with detailed instructions. Note that the removal applies to Homewise systems only and does not apply to the files of financial institutions or partners that received your information during the application process.

Homewise and third-party partners use cookies and other similar technologies, such as pixels. These cookies are used for:

• Targeted advertising on and off the Homewise site.
• Delivering content tailored to your interests.
• Estimating audience size through demographic information.
• Monitoring and analyzing the performance and effectiveness of our site.

Cookie Opt-Outs: If you do not wish to be tracked via cookies, you may disable the usage of cookies through your browser settings.

Email Opt-Outs: Our site provides users the opportunity to opt-out of receiving email or other forms of communications. You can unsubscribe at any time through the link provided in our email communications.

Homewise sets the goal of ensuring that all personal information is complete, accurate, and up to date. We provide our customers with access to their personal information, and customers can update or change this information if anything is inaccurate.

Homewise may refuse access to personal information in certain cases, including when information is protected by legal privilege, collected for the purposes of detecting fraud, generated in a formal dispute resolution process, or would reveal personal information about another individual.